Instructor Support

Support Documents
Registration Help
Getting Started
Search FAQs in our Online Knowledgebase
Clearing Your Cache
Contact Customer Technical Support

Support Documents

See below for support documents to help you maximize your experience with MyAutomotiveLab! Click each document title to download.

Getting Started: Comprehensive quick-start document explaining how to log in & out, navigating through each tab, using the course content, reviewing grades, communicating with instructors, and how to obtain help (Word)
Registration: 1-page document to guide you through the registration process & how to enter an instructor-led course (Word)
Clearing Your Cache: Explains how to clear your cache in order to view the current version of a course; for example, if we replace an animation with a revised file students & instructors will want to clear their cache to see those revisions. (PDF)

Registration Help

How to request access

Return to the MyAutomotiveLab home page.
In the "Register or Buy Access" box, click Instructors.
Click I need to request access.
Click Login.
Choose the option that best describes your institution (e.g., “Two- or four-year college or university).
Enter your email address in the fields provided.
Select Yes, Agree to Terms.
Fill out the required fields in Step 3, and click Submit. Your request will be submitted to Pearson for validation to ensure your status as an instructor. If your request is approved, an access code will be sent to the email address you provided.

How to register an instructor access code

Return to the MyAutomotiveLab home page.
In the "Register or Buy Access" box, click Instructors.
Click I already have an access code.
Click I accept after reading the Pearson License Agreement and Privacy Policy.
Do you have a Pearson Education account?
- If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
- If No – Create a username and password per the guidelines provided.
- If Not Sure – Enter your email address and click Search.
Enter your access code and click Next.
Check or enter required information in the appropriate fields.
Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address). TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.

Still need registration help? Click here to download our Instructor Registration and Creating a Course document.

Getting Started

How to log in

Return to the MyAutomotiveLab home page.
In the "Returning Users" box, click Log In.
Follow the on-screen steps, and enter your Login name and Password in the Fields provided.
Click Login.

For your students

Please provide your students with the following information to help them register for MyAutomotiveLab:

Your school's zip code.
Textbook information - including author, title, and edition.
A Section/Course ID. A Section/Course ID will look something like CRSCDRS-200304.

For more information about student registration and login and to download handouts for the first day of class, see our Student Support page.

We have also created a 1-page Word document for students that simplifies the registration process. Click here to download this document for your students.

Search FAQs in our Online Knowledgebase

Have a question about getting started with MyAutomotiveLab, or have a support issue? Start by searching our Online Knowledgebase .

Clearing Your Cache

Are you having problems viewing the latest content? You can clear your cache at any time if you feel you are missing any information in your course. This is especially helpful after a new version of the Pegasus platform is released. Click here to download a PDF with more information.

Contact Customer Technical Support

Still need help?

Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.

Here you can:

Search frequently asked questions.
Ask a Question and receive a detailed response, monitored 24/7.
Chat online with a live representative.
Phone toll-free (888) 433-8435 .

Visit http://247pearsoned.custhelp.com for chat and phone support hours.