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Support

Student Support

Instructor Support

Forgot Your Login Info?

System Requirements

Student Support

• Support Documents
• Registration Help
• Getting Started
• Search FAQs in our Online Knowledgebase
• Clearing Your Cache
• Contact Customer Technical Support

 

Support Documents

See below for support documents to help you maximize your experience with MyAutomotiveLab! Click on each document title to download the file.

• Course Content: 4-page getting started guide with screen shots to help guide you through the Course Content materials (Word)
• Getting Started: Comprehensive quick-start document explaining how to log in & out, navigating through each tab, using the course content, reviewing grades, communicating with instructors, and how to obtain help (Word)
• Registration: 1-page document to guide you through the registration process & how to enter an instructor-led course (Word)

Click here to view a Video Tutorial on the registration process.

• Clearing Your Cache: Explains how to clear your cache in order to view the current version of a course; for example, if we replace an animation with a revised file students & instructors will want to clear their cache to see those revisions. (PDF)

 

Registration Help

Review the information below for registration information, or click here to download a Word document.

To register and enroll in MyAutomotiveLab, you will need:

• A student access code The code is packaged with your textbook, or available for purchase on this Web site with a major credit card. (Return to the MyAutomotiveLab home page and click Students in the "Register or Buy Access" box.) You can also check with your bookstore to purchase a standalone access card. Your unique code will look something like this:
  SMPLE – FRILL – TONLE – WEIRS - CHOIR – FLEES
• A valid email account Tip: use an account you'll keep for the duration of your course.
• Author, title, and edition of your textbook. You can generally find this information on the first few pages of your book. Ask your instructor if you are unsure.
• A Section/Course ID. Get this from your instructor.

How to register a student access code

• Return to the MyAutomotiveLab home page.
• In the Register or Buy Access box, click Students under New to MyAutomotiveLab?.
• Click I already have an access code.
• Click I accept after reading the Pearson License Agreement and Privacy Policy.
• Do you have a Pearson Education account?
  • If Yes – fill in your username and password (TIP! Choosing Yes and using your existing account will allow you to use the same username and password you use for your other Pearson products)
  • If No – Create a username and password per the guidelines provided.
  • If Not Sure – Enter your email address and click Search.
• Check or enter required information in the appropriate fields.
• Review and print your Confirmation and Summary page (a confirmation will also be sent to your email address).TIP! Be sure to take note of your username and password—write them down or save them on your computer in a place you will not forget.

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Getting Started

Once you have registered, you can login and begin using MyAutomotiveLab!

Review the information below, or click here to download the complete Getting Started Guide for Students (Word document) with detailed explanations for each area in MyAutomotiveLab.

How to log in

• Return to the MyAutomotiveLab home page.
• In the Login box, click MyAutomotiveLab under Already Registered?.
• Follow the on-screen instructions, and enter your Login name and Password in the Fields provided.
• Click Login.

How to enroll in a course

• Log in following the instructions above.
• Click Enroll.
• Enter the Section/Course ID and click Submit.
• Confirm that you are entering the right course.
• You may now enter your course. Your course will appear in your MyCourses page.

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Search FAQs in our Online Knowledgebase

Have a question about getting started with MyAutomotiveLab, or have a support issue? Start by searching Frequently Asked Questions in our Online Knowledgebase.

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Contact Customer Technical Support

Still need help?

Visit our Customer Technical Support website at http://247pearsoned.custhelp.com.

Here you can:

• Search frequently asked questions.
• Ask a Question and receive a detailed response, monitored 24/7.
• Chat online with a live representative.

Visit http://247pearsoned.custhelp.com for chat support hours.

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